Frequently Asked Questions (FAQ)
Welcome to Costeo’s FAQ section! We’ve compiled answers to commonly asked questions to provide you with quick and helpful information about our store, products, and services.
GENERAL QUESTIONS
Q: What is Costeo?
A: Costeo is an online store specializing in premium stylish belts and leather belts. Our collection is designed for those who appreciate high-quality craftsmanship, timeless elegance, and modern fashion trends. Whether for casual wear or formal occasions, our belts add the perfect finishing touch to your outfit.
Q: What materials are your belts made from?
A: Our belts are made from premium materials, including genuine leather, high-quality synthetic options, durable metal buckles, and stylish accents. We focus on durability, comfort, and sophisticated designs that suit any wardrobe.
Q: How can I contact Costeo’s customer support?
A: You can reach out to our customer support team by visiting the “Contact Us” section on our website or emailing us at support@costeo.shop We’re always happy to assist you!
ORDERING AND SHIPPING
Q: How do I place an order on Costeo?
A: Ordering is easy! Simply browse our website, select your preferred stylish or leather belt, and proceed to checkout. Follow the instructions to complete your purchase.
Q: When will my order be shipped?
Handling Time: Orders are processed and prepared for shipment within 1 to 2 business days (Monday to Friday).
Transit Time: Orders typically arrive within 4 to 6 business days (Monday to Friday).
Order Cut-Off Time: Orders placed after 4:00 PM (GMT-05:00, Eastern Standard Time) will be processed the following business day.
Total Delivery Time: Including handling and transit time, orders usually arrive within 5 to 8 business days (Monday to Friday).
Q: What are the shipping costs?
A: We charge a flat $5.00 shipping fee for all orders shipped via FedEx.
Q: Can I track my order?
A: Yes! You can track your order through the “Track Your Order” page on our website. This page provides up-to-date tracking details for your purchase.
Q: What payment methods does Costeo accept?
A: We accept the following payment methods:
Credit and Debit Cards:
American Express
Apple Pay
Diners Club
Discover
JCB
Mastercard
Visa
RETURNS AND EXCHANGES
Q: What is Costeo’s return policy?
A: We offer a hassle-free 30-day return policy. If you’re not satisfied with your purchase, you can return it within 30 days of receiving your order. Visit our Return Policy page for more details.
Q: How do I initiate a return or exchange?
A: To start a return or exchange, contact our customer support team via the “Contact Us” page or email us at support@costeo.shop.
CONTACT INFORMATION
Business name: Costeo
Chat Support: 24/7
Business Hours: 9:00 AM to 4:00 PM (Monday to Friday)
Business Contact: +1 (573) 636-9100
Business Mail: support@costeo.shop
Business Address: 600 W Main Street, Jefferson Missouri 65101, United States